Listening at Gaby's

At Gaby, listening is a fundamental value. We consider our customers, whether professionals or individuals, as partners and we strive to meet their needs in the most attentive and thoughtful manner possible. Here's how we put this value into practice:

Click & Collect from hair professionals

We understand the importance of reducing our carbon footprint. This is why we offer the click & collect service exclusively from hair professionals. This initiative goes beyond the simple distribution of products ; it allows our clients to meet qualified professionals who can provide them with personalized advice. When you collect your Gaby product, you have the opportunity to speak with a hair expert who can answer your questions and guide you towards the solutions suited to your needs.

Customer feedback

Your opinion matters a lot to us. Customer service is a top priority. In each Gaby box, you will find a QR Code that allows you to share your comments on the product and your experience. We read each comment carefully and use this information to improve our products and services. Your voice guides our evolution, and we are committed to listening to your concerns.

A diverse range to meet your needs

We understand that each individual has unique hair needs. That 's why we have developed a diverse range of products, including shampoos, masks, creams and much more. Our goal is to best meet your specific needs, offering personalized solutions for a tailor-made hair care experience.

Openness to evolution

At Gaby, we believe in continuous growth. If our products do not meet your needs, we are open to any comments and ideas you may have and thus modify our services or products. Your feedback and suggestions guide our constant pursuit of excellence . Our commitment to listening means we are ready to innovate and develop new products to meet the changing needs of our customers.

Listening to professionals and scientific news

We listen to hair professionals who help us design new ranges. Their expertise is invaluable in creating quality products. In addition, we closely monitor scientific news to ensure that our products do not contain any ingredients declared harmful to your health or the environment.

At Gaby, we promise not only quality products, but also an experience focused on you, our customers. Listening is at the heart of our philosophy and we are present at every step of your hair journey.
👉 Our other values: